Terms & Conditions
1. How the contract is formed between you and us
1.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay Now” button on the “Payment Options” page. No amends can be made to your order after this point.
1.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.
1.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
1.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
1.5 We may be unable to process your order if (but not limited to):
(a) the Product you ordered is out of stock or discontinued; or
(b) there is a problem with authorisation of your method of payment.
2.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.
2.2 We will dispatch all Products comprised in your order at the same time albeit on some occasions in multiple packages. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of products ordered.
3. Risk and Ownership
3.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
3.2 Ownership of the Products will only pass to you on: delivery of the Products; or us receiving full payment of all sums due in respect of the Products (including delivery charges), whichever is the later.
4. Price and Payment
4.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.
4.2 These prices include VAT at the applicable local rates but exclude delivery costs. Delivery costs will be added to the total amount due once you have selected a delivery service from the available options. These are set out in Delivery Information.
4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Payment Options” page.
4.6 The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product´s correct price is different from the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5. Our Cancellation, Returns and Refund Policy
5.1 Except in relation to the Products specified in the next paragraph, you may cancel your order at any stage before the Products are dispatched to you, and up to 14 days after receipt. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the cancellation form to email@example.com or (b) click here to contact our Customer Services team. To cancel an order after confirmation of dispatch there is no need to contact us. You can simply follow the Returns Procedure.
5.2 You may not cancel your order if the Products are (a) perishable items (e.g. food and drink); (b) medicines; (c) personalised for you; or (d) sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
5.3 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your cost and at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 14 days of receipt of the Products. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them.
5.4 You must return the Products to us unopened and unused and in the same condition in which you received them together with the original Product packaging, in accordance with our Returns Procedure. You will bear the cost of you returning the Products to us..
5.5 After you cancel your order and return the Products we will reimburse you all sums debited by us including the cost of origional delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products. We will notify you of your refund via e-mail within a reasonable period of time. We will make the reimbursement using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the Products from you; (b) 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order.
5.6 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure.
5.7 Our policy on cancellations, returns and refunds does not affect your statutory legal rights. If you have any questions regarding returns, contact us.
6. Our liability
6.1 We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
6.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded. However you must at all times take all reasonable steps to limit any loss or personal injury and you agre to accept personal responsibility. If you have any adverse physical reactions to any of the products or concerns over any of the products you must seek medical attention.
6.3 You must follow any advice we give you to keep Products we supply to you safe (including any instructions or product manuals provided with the Products). We cannot accept liability for damage to Products we have supplied which is caused by your failure to follow this advice.
6.4 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights.
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
9.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
9.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
9.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
NOTHING CONTAINED IN THESE TERMS AND CONDITIONS SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION CONTAINED IN THESE TERMS AND CONDITIONS OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR USE OF THIS SERVICE.
FAILURE TO ABIDE BY THIS WARNING COULD SERIOUSLY DAMAGE YOUR HEALTH.
Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. Please speak to your doctor if you are in any doubt before ordering.
11. Postage and Packaging
All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. Due to the nature of these products, we advise that either you or a chosen representative is able to receive the order and place it in a safe place. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
Notification of errors
You should check the items delivered to you carefully and promptly upon receipt. If you believe that there may have been an error, or the items have been tampered with, you should contact us immediately and should not take or use any of the items.
Changes to any of our Terms and Conditions
WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.
IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS
12. Contact Us
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us by emailing firstname.lastname@example.org or writing to us at Aloe Forever, 5 High Street, Unit 229, SL6 1JN Maidenhead.
These Terms & Conditions were last updated in April 2016.